Frequently Asked Questions

Below is a list of Frequently Asked Questions about the repair smartphone.

General Questions

What types of Smartphones do you repair?

We repair all smartphones available in the market including Apple, HTC, Samsung, Motorola, Blackberry, Nokia and Huawei smartphones.

I tried repairing my smartphone myself, can I still bring it in for repair or diagnostic?

Yes, no problem, please mail it to us and we’ll be more than happy to fix your device.

I have multiple issues with my smartphone, can I get a deal on multiple repairs?

You can always buy multiple repairs from the shop.

Mail in Repair Questions

What should I include when I am shipping my device to you?

We only need your device, do not include accessories, the original packaging as this will only increase shipping cost. Any other information we need will be provided from the mail-in form.

Do I have to include my passcode with my phone?

It is recommended. We need the passcode in order to test your phone after the repair. If you do not wish to provide your passcode, certain phone functions won’t be tested such us camera, Wi-Fi, and Bluetooth, and therefore can’t be verified by us to work.

Do you need my SIM card?

No we do not need your SIM card but without it, we cannot test if any sim related issue has been fixed or not.

Liquid Damage Service

What should I do if my device falls in water or another liquid?

Do not turn on your device. It’s best to send the device to us as soon as possible, as we will have a better chance of repairing it. Of course, if you can’t immediately send it to us or any other service for repair then try to dry it out, then mail your device to our locations.

My device was water damaged and now everything seems to work fine except for one function, do I still need the full water damage service?

The easiest answer to that question is to simply call us so our technicians can diagnose the problem.

How long do water damage repairs take to complete?

Water damage repairs generally take between 24 and 72 hours to complete depending on the level of damage. This estimate can vary, however, depending on the extent of the damage to the logic board and other components.

Glass & LCD Replacement Service

After dropping my phone it has become unresponsive to touch, does the glass repair fix this issue?

Yes, any non-responsiveness your phone is suffering due to a drop will be corrected with the Glass & Digitizer repair, as the Digitizer that is being replaced is the part responsible for all touch functionality.

How do I know if I need the LCD repair or not?

If the actual screen of the phone is bleeding, white, or has any dead pixels then you’re going to need to select the LCD & Glass option as the LCD has suffered irreversible damage. Still not sure? Give us a call or mail us.

The glass on my phone is completely shattered and is chipping off, is the glass replacement service all I need?

Yes, the glass replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter.

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